48 Hours Refund & Exchange Policy

If you are not entirely satisfied with your purchase, we provide a 2-day refund and exchange window starting from the exact date your watch is delivered.

• Eligibility Criteria: To qualify for a return or exchange, the watch must be completely unworn, unaltered, and in brand-new condition. All factory protective films, tags, manuals, warranty cards, and the original brand box must be fully intact and included in the return package.
• Non-Returnable Conditions: We cannot accept returns or exchanges for watches that show any signs of wear, have had their bracelets resized, have had protective stickers removed, or exhibit physical damage.
• Refund Processing: Once the returned timepiece is received and passes our quality inspection, approved refunds will be processed to your original payment method (or provided bank account for Cash on Delivery orders) promptly.

2. Comprehensive Guarantee Coverage

We stand behind the mechanical integrity and engineering of our timepieces. Every watch purchased from www.etawatches.in is protected by the following guarantees:

• 2-Year Guarantee Against Manufacturing Defects: We provide a full 2-year guarantee covering any structural, cosmetic, or manufacturing flaws present out of the box. This includes factory defects related to the dial, hands, case construction, bezel alignment, and clasp mechanisms.
• 1-Year Guarantee on the Movement: The mechanical heartbeat of your watch is fully protected. We offer a 1-year guarantee specifically covering the internal movement. This covers internal mechanical failures, irregular timekeeping, power reserve issues, or automatic rotor malfunctions occurring under normal, everyday usage.

3. Warranty Exclusions

To maintain the integrity of our guarantee program, the following scenarios are strictly excluded from warranty coverage:

• Normal daily wear and tear, including scratches or fading on the case, bracelet, bezel, or sapphire crystal.
• Damage caused by accidents, heavy impacts, drops, or general mishandling.
• Water damage resulting from improper use, such as failing to fully screw down the winding crown, or exposing the watch to steam, saunas, or hot water.
• Any unauthorized modifications, tampering, or internal repairs performed by a third-party watchsmith.

4. How to Initiate a Claim

• Contact Support: Reach out to our customer service team immediately via WhatsApp. For refunds/exchanges, this must be done within 48 hours of delivery.
• Provide Documentation: Share clear, well-lit photos or a short video demonstrating the exact condition of the watch or the specific manufacturing/movement defect.
• Secure Shipping: Once approved, our team will provide you with authorization and the return shipping address. Ensure the watch is securely packed with all original transit protection to prevent damage on its way back to us.